Challenge
Enhancing Notification Efficiency and Reliability
A leading FinTech cloud platform provider faced significant performance challenges with its existing Google Cloud Platform (GCP)-based notification service. The system experienced delays, making real-time communication unreliable. Additionally, some teams needed the ability to bundle notifications instead of sending individual alerts for each action.
The company sought a scalable and highly available solution that could:
- Deliver real-time notifications without delays.
- Support multiple notification channels, including email, Slack, mobile push, and Microsoft Teams.
- Allow customization, such as bundled notifications, to prevent notification fatigue.
- Improve monitoring and alerting for proactive issue resolution.
Our Solution
A Modern, Scalable Notification Platform
RightSkale partnered with the FinTech cloud platform provider to develop an advanced notification system, leveraging AWS cloud infrastructure and microservices architecture. The solution included:
- Cloud Migration & Scalability: Migrated the notification service from GCP to AWS, utilizing Amazon Elastic Kubernetes Service (EKS) for improved reliability and scalability.
- Multi-Channel Notifications: Expanded support from email to include Slack, mobile push notifications, and Microsoft Teams.
- Event-Driven Architecture: Leveraged Kafka for message queuing to ensure high-throughput and reliable notifications.
- Bundled Notifications: Enabled teams to configure notifications to be sent in predefined intervals instead of instant alerts for every action.
- Robust Monitoring & Logging: Integrated Splunk and New Relic for performance monitoring, ensuring visibility into service health and potential issues.
- Proactive Alerting: Established application-specific alerts connected to Opsgenie to immediately notify teams of production incidents.
Results
A Faster, Scalable, and More Reliable Notification System
The implementation of the new notification service resulted in several key benefits:
- Zero Notification Delays: Notifications are now sent instantly, ensuring real-time updates.
- Scalable & Future-Proof: The AWS-based architecture allows for seamless scaling as the company grows.
- Improved User Experience: Teams can now choose bundled notifications, reducing unnecessary interruptions.
- Better System Monitoring: Enhanced observability and proactive alerts help quickly detect and resolve issues.
- Seamless Integration: The new notification service has become the organization-wide standard for real-time communication across multiple channels.
By modernizing the notification infrastructure, RightSkale successfully enabled the organization to provide a high-performance, scalable, and customizable notification platform, ensuring that users receive critical updates efficiently and reliably.
